Frequent Asked Questions (RexMoving.CA)

1. What services do you offer?

We offer a range of services, including local and long-distance moving, packing and unpacking, furniture disassembly and reassembly, storage solutions, and specialty item handling (e.g., pianos, antiques).

2. How much does it cost to hire a moving company?

The cost varies based on factors such as the distance of the move, the size of your home, the volume of your belongings, and the services you require. We provide free estimates to give you an accurate quote.

3. How far in advance should I book my move?

We recommend booking at least 4-6 weeks in advance, especially during peak moving seasons (summer, weekends, and end of the month) to ensure availability.

4. Do you offer packing services?

Yes, we offer full and partial packing services. Our professional packers can handle all your packing needs or assist with specific items.

5. Are you insured and licensed?

Yes, we are fully licensed and insured. Our insurance covers your belongings during the move, providing peace of mind.

6. How do you handle fragile or valuable items?

We use specialized packing materials and techniques to ensure the safety of fragile and valuable items. For extremely valuable items, we recommend additional insurance coverage.

7. What items are you unable to move?

We cannot move hazardous materials, perishable food, plants, and certain valuables like cash, important documents, and jewelry. We provide a detailed list of non-allowable items.

8. Do you offer storage solutions?

Yes, we offer short-term and long-term storage solutions in secure facilities. We can store your items until you are ready to move them into your new home.

9. What should I do to prepare for moving day?

Ensure all items are packed and labeled, disconnect appliances, and clear pathways for movers. We provide a detailed checklist to help you prepare.

10. How long will the move take?

The duration of the move depends on the size of your home, the volume of items, and the distance to the new location. We provide an estimated timeframe during the initial consultation.

11. Can you provide references or reviews from past customers?

Yes, we can provide references and direct you to online reviews from past customers to give you an idea of our service quality.

12. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, checks, and cash. Payment terms will be discussed during the booking process.

13. What happens if my belongings are damaged during the move?

We handle your belongings with care, but in the rare event of damage, we offer different levels of liability coverage and will work with you to resolve any issues.

14. Can I track my belongings during a long-distance move?

Yes, for long-distance moves, we provide tracking options so you can monitor the progress of your move.

15. What is your cancellation policy?

Our cancellation policy varies depending on the notice period. We recommend contacting us as soon as possible if you need to cancel or reschedule your move.